Febland Group Ltd has been a cornerstone of the British retail and distribution landscape for over 70 years. Established in 1952, the company began its journey under the leadership of Dexter Febland, whose family legacy in the business continues to this day. As the company grew, challenges arose, particularly in the safe and efficient importation of highly detailed and delicate pieces from Italy. To address these challenges, in 1965, Dexter’s father, Anthony Febland, founded Febland Italiana, a haulage business with offices and warehousing in Novara, Italy. This enabled the company to better manage the export of cargo to Italy and the import of goods back to the UK, ensuring the security of fragile products. Today, the Febland Group continues to thrive as a multi-generational family business, with two generations still actively involved in day-to-day operations. The fourth generation, including Dexter’s niece Willow, is already showing interest in the business, offering a glimpse into its future. Willow, for example, can often be found helping customers at weekends, a testament to the family’s commitment to staying hands-on with their operations.
From its humble beginnings, Febland Group has expanded significantly. The company now operates from a large site in Blackpool, housing five warehouses and two showrooms, which are open seven days a week to both retail and trade customers. The product range has also expanded over time, and the company is still known for its wide selection of lighting, furniture, giftware, and porcelain. In addition to retailing, Febland Group runs a dedicated production department that specializes in crafting bespoke contract quality furniture for hotels, restaurants, bars, and other commercial establishments. Despite embracing modern methods of communication through their website and active social media presence, they continue to value the traditional approach of personal sales and face-to-face interactions with customers. Sales representatives are still out on the road, building relationships and keeping the business grounded in its core values of customer service.
Through the ups and downs of the importing and distribution industry, especially given the diverse nature of their product range, Febland Group has remained a conscientious and caring family-owned business. Their commitment to providing excellent customer service and valuing their staff ensures they continue to meet the ever-changing demands of the industry while maintaining the personal touch that their customers have come to appreciate.
Text source: from theirwebsite
Images by © Deeper Blue Marketing & Design Ltd
